FAQ

Frequently Asked Questions (FAQ)

Got a question? You’re not alone! Below are answers to our most commonly asked questions about ordering, shipping, returns, and fish antibiotics. If you still need help, don't hesitate to reach out — we're always happy to assist.

Ordering

Can I place an order without creating an account?
Yes. You can check out as a guest. Creating an account lets you track orders and access your order history.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, and other major debit/credit cards.
Can I change or cancel my order after it's placed?
Contact us immediately. If the order hasn't shipped, we'll do our best to modify or cancel it. For details, see our Cancellation Policy.

Shipping

Do you ship internationally?
No. We currently only ship to addresses within the United States.
How long does shipping take?
Standard shipping usually takes 3–7 business days. Expedited (2-Day) and Overnight options are available during checkout. See Shipping & Delivery for details.
Will I receive a tracking number?
Yes. You’ll receive a tracking email once your order ships so you can follow its progress.

Returns & Refunds

What is your return policy?
Returns are accepted within 30 days if items are unopened and unused. See our full Refund & Return Policy.
How long do refunds take?
Refunds are usually processed within 5–7 business days of receiving and inspecting your return.
Can I return opened or used items?
No. For safety reasons, we cannot accept returns on opened or used medications.

Fish Antibiotics

Are your fish antibiotics pharmaceutical grade?
Yes. All products are pharmaceutical grade and designed for use with ornamental fish only.
Do I need a prescription to order?
No prescription is required. Products are intended for fish use only and are not for human consumption.
What if I'm unsure which antibiotic to use?
Reach out to us! Our team can help you select the right product based on your fish’s condition.
What is the best antibiotic for fin rot?
Fish Mox (Amoxicillin) and Fish Flex (Cephalexin) are commonly used for fin rot. The best choice depends on severity and whether the infection is external or internal. Contact us for a recommendation based on your tank setup.
Can I use fish antibiotics for other pets?
No. Fish antibiotics sold on our site are formulated exclusively for aquarium and ornamental fish. They are not intended for use in other animals or humans.
Is it legal to buy fish antibiotics online without a prescription?
In the United States, non-prescription fish antibiotics intended for aquarium use can be purchased online. These products are not approved for human use and must not be consumed or repurposed.
How do I know which fish antibiotic I need?
See our product guides and descriptions. If you're unsure, contact support with your fish's symptoms and tank details — we’ll guide you to an appropriate option.
Do your products work in saltwater aquariums?
Yes. Most antibiotics are suitable for both freshwater and saltwater tanks. Always follow dosing instructions and monitor water conditions.
Will using antibiotics harm the biological filter in my tank?
Some antibiotics can disrupt beneficial bacteria. Use a hospital or quarantine tank when possible. After treatment, consider a probiotic/bacterial supplement to restore balance.
Can I use multiple fish antibiotics together?
Generally no — combining antibiotics can reduce effectiveness or cause adverse reactions. Only combine treatments if directed by a veterinarian or aquatic specialist.
What is the difference between Fish Mox and Fish Mox Forte?
Fish Mox typically contains 250 mg of Amoxicillin per capsule; Fish Mox Forte contains 500 mg. Choose the correct strength based on tank size and infection severity.
How should I store unused fish antibiotics?
Store in a cool, dry place at 59°–86°F (15°–30°C) with the lid tightly sealed. Keep away from moisture, light, children, and pets.
Can I get free shipping?
Yes, we offer free shipping during promotional periods. Subscribe to our newsletter for updates and exclusive coupon codes.

Contact & Support

Still have questions? Contact us — we’re happy to help!

Helpful links: Shipping · Returns · Cancellations · Terms & Conditions