Cancellation Policy

Cancellation Policy – NeedyFish

At NeedyFish.com, we understand that plans change. If you need to cancel an order, we’ve made the process fast and hassle-free. Please review the details below to ensure a smooth cancellation experience.

How to Cancel an Order

  • Act Quickly: If you need to cancel, contact us immediately with your order number and request.
  • Contact: fishssupplypets@gmail.com • +1 (518) 662-3897
  • Full Refund Eligibility: If your order has not yet been processed or shipped, we will cancel it and issue a full refund to your original payment method.

Orders Already Processed or Shipped

  • Once an order enters processing or has shipped, cancellation may no longer be possible.
  • You may still be eligible to return your item(s) after delivery. Please see our Refund & Return Policy for instructions.

Refunds for Canceled Orders

  • Eligible Cancellations: A full refund will be issued if the order is canceled before fulfillment begins.
  • Processing Time: Refunds typically appear within 3–5 business days, depending on your bank or card provider.

Need Help?

For questions about canceling your order or to speak with a representative, contact our support team:

U.S. orders only. For returns after delivery, please review our Refund & Return Policy.